Service
Community management
Community management is the day-to-day conversation on your social channels: replying to comments and messages, moderating, welcoming new followers and joining in with what is happening in culture. Birdie Said handles it in your brand voice so your audience feels heard. It suits brands that want an active, friendly presence without a person glued to their phone.
Tell Birdie about thisreplied to every comment. yes, every one 💬
What is included
- Replies to comments and direct messages in your brand voice
- Moderation and a clear plan for tricky or negative comments
- Proactive engagement with followers, creators and relevant conversations
- Trend watching, so your brand joins the conversation at the right moment
- A simple escalation route for anything that needs your attention
Who it is for
Brands with a growing audience, and anyone whose comments and messages are piling up faster than the team can answer them.
How it works
We agree your voice, what we can answer on your behalf and what to pass to you. We then monitor your channels during agreed hours, reply, flag anything sensitive and share a summary of what your community is saying.
Questions about community management
Will replies sound like us?
That is the aim. We build a voice guide first and use it for every reply.
What happens with complaints or sensitive messages?
We follow the escalation plan we agree with you, so the right person at your end sees them quickly.
Is AI replying to my customers?
AI can help draft and sort messages, but a person reviews replies. We tell you how we handle this when we agree the plan.
Works well with
Want help with community management?
Tell Birdie what you are working on and we will come back with a clear next step.
Tell Birdie